Unified Recording

Call 0800 064 3790 to chat with our expert team

Access all your colleague and customer conversation recordings in one place

Unified Recording lets you record, review and audit calls and texts from your mobile devices and collaboration tools.

 

It is a cloud recording service that is secure and scalable and can help you meet your regulatory requirements.

 

Manage compliance, improve business performance, and access all your digital communication recordings through one single portal.

 
 
 
 
 
 

What can you record

Mobile

Mobile

Voice only
Text only
Voice and text

 
 
Audio and video

Audio and video

Microsoft Teams
Cisco Webex
Zoom

 
 
SIP

SIP

SIP recording
SIP trunk recording

 
 
 
 

Why choose Unified Recording

multi channel

Reduce complexity and costs

Move away from old recording hardware with our cloud-based service, reducing the cost of managing and maintaining equipment.

 
 
routing

Stay compliant

All recordings are available in the same place and can be transcribed, making it easier to meet compliance obligations.

 
 
agent tools

Resolve disputes quickly

Protect your employees, your customers, and your business. Employees will feel reassured that you have them covered and supported if a customer dispute arises.

 
 
Ai-powered

Improve customer service

Review calls to gain insights and identify frequent challenges to improve employee training, helping them better support your customers.

 
 
integration

Save time

Increase efficiency with the option of having recordings transcribed so you can search for specific key words.

 
 
management

Manage with ease

Its quick and easy to access recordings, set compliance alerts and find key words all in one place thanks to the secure portal and powerful AI.

 
 
 
 

Everything in one place

The portal gives you a single view to access and play back all your digital communications.

 

From viewing transcripts to searching for key words and customising dashboards for reporting purposes, your administrators can take care of your entire Unified Recording experience.

 

All playlists are GDPR- friendly and BS10008 certified, so you can be confident your recordings will stand up in court if needed. We’ll cover everything from updates to upgrades, management and maintenance for you.

 
 
communication
 
 
 
 
 
 

FAQs

How does Unified Recording help me meet compliance requirements?

Unified Recording Service has been designed specifically to you meet your commitments and requirements with regards recording interactions under MiFID II with their regulator, usually the FCA (Financial Conducts Authority) and/or the EBA (European Banking Authority).

How long with recordings be stored for?

Recordings will be stored for 90 days for SMB Light audio, up to seven years for FCA/EBA regulated customers and requirements. Unlimited audio recordings are included whilst in a contract.

Who will be able to access recordings?

Only your administrator or their designated users can access and review recordings through your own assigned secure portal.

Can I have Mobile Recording and Collaboration Recording for the same user at the same time?

Yes. You can have multiple recording points for any user.

What can I record with Unified Recording?

With Unified Recording you can record O2 mobile calls and SMS, Microsoft Teams, Cisco Webex and Zoom audio and video and even record from your SIP Trunking service.

 
 
 

What you can expect from us

Expert

Expert
advice

Boost productivity, improve collaboration and get more from your investments

 
 
Flexible

Commercial
flexibility

Transition to the cloud with ease, with tech and finance options that maximise return on investment

 
 
Sustainable

Sustainable
thinking

Support your ESG goals and reduce tech waste with our carbon calculator, mobile donation programme and recycling scheme

 
 
Secure

Security and
peace of mind

Stay secure and compliant no matter how, where or when your people work

 
 
 
 

Want to know how we can support you?

Choose your organisation type below

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Discover our range of voice solutions

 
 
 
 
 
 
 
 
 
 

Discover our range of voice solutions

 
 
 
 
 
 
 
 
 
 
 
 

Get in touch with our expert team

Need help with your Virgin Media Business fixed line service?1
Contact the Virgin Media Business support team.

 

For sales queries please use the form below and our team will get in touch by email or phone. Already a customer? Just talk with your account manager.

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After submitting this form, you will get to hear about all the great stuff we’re doing by email or phone as your details will be added to the Virgin Media O2 Business marketing database. If you would prefer for Virgin Media O2 Business not to keep in touch, please visit the Preference Centre.

 

For more information on how we look after your data, see both Virgin Media Business privacy policies and O2 Business privacy policies.

 

1Key to note that for Fixed VMB contracted services customers should call ALL faults in via the 0800 number using the correct PIN or contact customer services through either the same number and PIN but the Customer service option or via the legacy form for any non sales / non fault related queries.