Cisco Webex Contact Centre

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Deliver the contact centre of the future

The Cisco Webex Contact Centre is built for the future of customer experience.

 

Your customers will be able to connect when and how they want using chat, text, social, email or calls, creating a joined up, digital-first experience that makes communication easy.

 

By hosting your contact centre in the cloud, it enables faster setup and more frequent updates, reducing disruption for your customers and your agents.

Our partner

Cisco webex
 
 
 
 
 
 

Built for every journey

customers

For your customers

Meet customers across digital channels while connecting business systems, journeys and data to personalise experiences

 
 
 
 
agents

For your agents

Give your agents the power to solve customer problems first time with tools and helpful resources at their fingertips

 
 
 
 
business

For your business

Unlock valuable insights, simplify workflows, streamline operations and maximise productivity

 
 
 
 

What you get with Webex Contact Centre

multi channel

Multi-channel experiences

Let customers communicate through their channels of choice by managing interactions across voice, chat, email, social media and text, all through one unified platform

 
 
routing

Intelligent routing

Direct customers to the most appropriate agents based on their needs and the agent’s skill set, improving contact resolution rates

 
 
agent tools

Intuitive agent tools

Give your agents everything they need, all in one place, including customer journey data and important context history

 
 
Ai-powered

AI-powered insights

Gain deep AI-driven insights into customer behaviour and preferences, enabling personalised and proactive responses

 
 
integration

Seamless integration

Integrate seamlessly with CRM systems, business applications and other third-party tools to streamline workflows and data management

 
 
management

Easy management

Simplify admin with a single user-friendly control hub, including powerful tools to monitor and manage the system effectively and efficiently

 
 
 
 

Why choose Webex Contact Centre

cost

Reduce complexity
and costs

Use cloud infrastructure and remove the need for expensive on-premises systems, adapting, updating and reconfiguring with minimal downtime

 
 
scalable

Stay scalable
and flexible

Scale your solution up to meet your evolving business needs, giving you the flexibility you need to grow

 
 
customer

Boost
customer service

Deliver high quality service across all touchpoints with reduced wait times, faster issue resolution, more satisfied customers and increased loyalty

 
 
Agent

Improve
agent morale

Ensure your agents can perform at their very best with customer tools, support resources and real-time analytics, leading to higher engagement and job satisfaction

 
 
Boost

Drive continuous
improvement

Better understand customer trends, manage complaints, improve service strategies and more, through extensive analytics and AI-powered insights

 
 
secure

Stay
fully secure

Meet all your critical security policies with enterprise-grade security features including encryption, compliance with industry standards and robust access controls

 
 
 
 

Effortless management from anywhere with Control Hub

Control hub
 
 

The Control Hub gives you one central cloud app for all your Webex admin, letting you manage everything in one easy place.

 

Provision users, change security settings, manage Webex services and devices for your workforce and more.

 

The hub also provides rich insights on usage and identifies any potential issues, allowing you to troubleshoot your Webex services all from a single, intuitive interface.

 
 

Improve response times and issue

resolution with intelligent routing

Intelligent routing directs customers to the most appropriate agent based on factors like their skillset –for example the right language proficiency or product knowledge, and also their availability and the customer’s needs.

 

Agents can easily adjust routing options to set how calls should be classified, with changes taking effect immediately and even applying to calls already in the queue.

 

This leads to faster response time and higher levels of first call resolution, while easing the burden on your busy agents.

 
 
 
 

Take connectivity to the next level with Webex Edge Connect

Cisco Webex Edge Connect enhances the performance of your contact centre. By providing a dedicated connection between your network and Cisco Webex Cloud, you can bypass the public internet to ensure consistent performance

 

There is less congestion and fewer jitters and delays. And with no exposure to the public internet you are better protected from threats.

 

The solution enhances the quality, reliability and security of Webex Contact Centre usage across multiple locations.

 
 
Webex edge connect
 
 
 
 
 
 

What you can expect from us

Expert

Expert
guidance

Boost productivity, improve collaboration and get more from your investments

 
 
Flexible

Commercial
flexibility

Transition to the cloud with ease, with tech and finance options that maximise return on investment

 
 
Sustainable

Sustainable
thinking

Support your ESG goals and reduce tech waste with our carbon calculator, mobile donation programme and recycling scheme

 
 
Secure

Security and
peace of mind

Stay secure and compliant no matter how, where or when your people work

 
 
 
 

Want to know how we can support you?

Choose your organisation type below

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Discover our range of voice solutions

 
 
 
 
 
 
 
 
 
 

Discover our range of voice solutions

 
 
 
 
 
 
 
 
 
 
 
 

Get in touch with our expert team

Need help with your Virgin Media Business fixed line service?1
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