Virgin Media O2 and Daisy Launch
New Company

Virgin Media O2 and Daisy Group have today announced plans to merge their complementary B2B operations to create a major new force in the UK business communications and IT sector.

 
 
 
 
 
 

Making Every Business Better.

We are on a mission to shake up the market and provide the technology needed to make every business better. With the launch of our merger, we’re focusing on what truly matters – helping organisations of all sizes connect and grow.

We’ve combined the scaled networks and innovation of Virgin Media O2 Business with Daisy’s agility and operational expertise. This means we can deliver end-to-end solutions for even the most complex challenges - from secure cloud-based communication tools and advanced voice and contact centre systems to private 5G networks and fully managed IT services.

A partnership focused on our customers

At the heart of this launch is a simple principle: putting your needs first. With decades of experience supporting enterprise and public sector customers, we understand what it takes to deliver reliable, secure solutions at scale. And now, with our combined capabilities, we’re ready to deliver exceptional outcomes for your organisation.

What does this mean for our customers

There’s no change to any services right now, and all help and support contacts remain the same. We’ll continue to focus on delivering an outstanding customer experience. We’re committed to ensuring this transition is smooth and seamless, with your needs always at the forefront.

 

 

This is just the beginning. We’re here to unlock new possibilities, to bring you the tools and technology that make a real difference, and to deliver the outcomes that help you thrive.

 

We’re excited to show you what’s next.

 

 
 

Other ways to get help

If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team.

If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store.

 
 
 
 
 
 

FAQs

What do I need to use Teams Phone Mobile?

 

  • A mobile device and operating system that allows the latest Teams client application to be installed. Teams Phone Mobile is compatible with Android phones and tablets, iPhone and iPad.

  • A Microsoft licence (E1 or E3 with a Teams Phone System add on, or E5)

  • A mobile tariff plan and number from Virgin Media O2 Business .

     

 

I already have Microsoft Operator Connect, can I add Microsoft Teams Phone Mobile?

 

You can have both Operator Connect and Teams Phone Mobile in the same O365 tenant, but individual users can only have either an Operator Connect or a Teams Phone Mobile number. You can choose the best solution to meet the needs of your employees.

 

Operator Connect gives you access to the PSTN to make and receive calls using a landline number across all of your Team’s devices. Teams Phone Mobile gives you access to the PSTN to make and receive calls using a mobile number across all of your Team’s devices.

Do I still need to think about the PSTN switch off?

Yes, you will still need to consider the PSTN switch off. Teams Phone Mobile integrates into the mobile network and uses a mobile phone number.

You will still need to consider what you are doing for your land line numbers that are connected to legacy ISDN/PSTN services.

We can advise on the most suitable Voice solutions and provide the best integration with Teams Phone Mobile.

Can I record calls made through Teams Phone Mobile?

Yes, our Unified Recording solution will record calls made through Teams Voice, including Teams Phone Mobile.

Can I try Teams Phone Mobile before I make a decision for my business?

We offer existing mobile customers a 14-day trial

My mobile provider is not O2 can I use your Teams Phone Mobile service?

If you want to take Teams Phone Mobile and it is not available through your current mobile provider, you will need to move your mobile numbers to us.