Virgin Media O2 and Daisy Group Announce New B2B company.

Virgin Media O2 and Daisy Group have today announced plans to merge their complementary B2B operations to create a major new force in the UK business communications and IT sector.

 
 
 
 
 
 

Bigger possibilities for your business

This new partnership will bring together Virgin Media O2 Business’s powerful infrastructure, innovation and scale with Daisy’s ability to deliver user-friendly B2B products and services.

Our customers will continue to get the same great connectivity from Virgin Media O2 Business. This new partnership is also supported by our long-standing and experienced shareholders, Telefónica and Liberty Global, meaning we’re backed by the best in the industry.

 

Together, we’ll be able to offer a much broader range of best-in-class solutions and managed services, including cloud-based communication tools, voice and contact centre offerings.

A partnership focused on our customers

Virgin Media O2 Business and Daisy share a strong customer-first approach. By working together, we’re creating a business that’s more responsive, more focused on our customers needs, and better equipped to help businesses succeed.

What does this mean for our customers

There’s no change to any services right now, and all help and support contacts remain the same. The next stage of the process is to seek the necessary regulatory approvals, which we expect will take a few months. We will keep customers updated as the deal progresses.

 

We’re committed to making this transition as smooth and seamless as possible, with our customers needs front and centre.

Who is Daisy Group?

Founded by Matthew Riley in 2001, Daisy Group is the one of the largest specialist telecommunications business in the UK, delivering a range of cloud, communications and IT solutions to businesses of all sizes across the country.

 

With a commitment to exceptional customer service, Daisy Group empowers customers with the right tools and dedicated support to help them succeed.

 

We’re excited about the future, and we’ll make sure all updates are shared here.

 
 

Other ways to get help

If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team.

If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store.

 
 
 
 
 
 

FAQs

What do I need to use Teams Phone Mobile?

 

  • A mobile device and operating system that allows the latest Teams client application to be installed. Teams Phone Mobile is compatible with Android phones and tablets, iPhone and iPad.

  • A Microsoft licence (E1 or E3 with a Teams Phone System add on, or E5)

  • A mobile tariff plan and number from Virgin Media O2 Business .

     

 

I already have Microsoft Operator Connect, can I add Microsoft Teams Phone Mobile?

 

You can have both Operator Connect and Teams Phone Mobile in the same O365 tenant, but individual users can only have either an Operator Connect or a Teams Phone Mobile number. You can choose the best solution to meet the needs of your employees.

 

Operator Connect gives you access to the PSTN to make and receive calls using a landline number across all of your Team’s devices. Teams Phone Mobile gives you access to the PSTN to make and receive calls using a mobile number across all of your Team’s devices.

Do I still need to think about the PSTN switch off?

Yes, you will still need to consider the PSTN switch off. Teams Phone Mobile integrates into the mobile network and uses a mobile phone number.

You will still need to consider what you are doing for your land line numbers that are connected to legacy ISDN/PSTN services.

We can advise on the most suitable Voice solutions and provide the best integration with Teams Phone Mobile.

Can I record calls made through Teams Phone Mobile?

Yes, our Unified Recording solution will record calls made through Teams Voice, including Teams Phone Mobile.

Can I try Teams Phone Mobile before I make a decision for my business?

We offer existing mobile customers a 14-day trial

My mobile provider is not O2 can I use your Teams Phone Mobile service?

If you want to take Teams Phone Mobile and it is not available through your current mobile provider, you will need to move your mobile numbers to us.