How retailers can tackle three of today’s the biggest challenges

As we move beyond the pandemic, UK retailers have a whole new set of challenges facing: from a volatile and unpredictable supply chain to high inflation and employee disaffection. At the same time, customer expectations are changing — not just of the shopping experience itself, but of the sustainability practices of the retailers they shop with. That creates opportunities for retailers that are able to differentiate their offerings and take a leadership position on sustainability. This paper considers the challenges and opportunities retailers now face in three key areas:

• Regaining control of the supply chain
• Adapting stores to new demands
• Achieving sustainability goals