The challenges facing rail, train and station operators today — and how to start tackling them

In the aftermath of the COVID-19 pandemic, the UK rail industry is facing new and unforeseen challenges, as well as some significant opportunities. The challenges are many and varied, but this paper focuses on three ways that UK rail, train and station operators can start to build back better:

• Evolving the passenger experience
• Re-imagining station facilities
• Optimising maintenance and repair