What ROI secrets are lurking in the cloud?

What ROI secrets are lurking in the cloud?

5 minutes

27th June 2024

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In one NHS trust we spoke to, NHS leaders revealed they saved an average of £137,000 from switching to SD-WAN from MPLS and moving to the cloud.


And that’s on top of an average £8,894 annual saving on security incidents.1


Impressive figures, certainly. And they make a strong case for cloud investment, as echoed by this quote from cloud provider Gart’s co-founder and CEO Roman Burdiuzha:

Quote 1

So what kind an ROI can you expect with cost savings like this?

ROI of up to 146% plus six-month payback

A move to cloud-based unified comms and away from your traditional on-premises systems can be a big, strategic financial move that can drive big savings and generate impressive ROI:


  • ROI of 143% and under six-month payback period for large businesses
  • ROI of 146% and under six-month payback period for small-to-medium businesses2

And these are just the immediate, quantifiable benefits. When you also consider the value of the unquantifiable benefits – such as increased collaboration and improved comms –  the whole issue of moving to the cloud becomes even more urgent.


Here are some of the benefits you can expect to see:

Cut capital costs

Move to the cloud and say goodbye to upfront investments in hardware, software licences and much of your infrastructure.


And once you’re up and running, you’ll be on a subscription model and you only pay for the services you use.

Quote 2

Cut operating costs

But you won’t just cut upfront capital costs – everyday operating costs will come down too.


You won’t, for instance, need to run so many IT personnel. Or pay for data center costs like power and cooling.


You’ll save money with your phone comms too. Get rid of legacy systems and adopt Teams Phone and you’ll see a huge cut in long-distance and international call charges as well as payment to staff for mobile phone use.


You can forget paying for maintenance as well. Your cloud provider will handle all maintenance, updates and will be there to guarantee high availability.


Even billing is simpler and quicker – one cloud-based solution brings consolidated billing and bundled pricing for voice, video and messaging.

Boost scalability and flexibility

One of the benefits of running in the cloud is the sheer flexibility it gives you and the financial benefits that brings.


Need to refocus your organisation? Simply refocus the service you get from your provider and avoid expensive hardware investments.


Need more functionality from your system? Just tell your provider, they’ll sort it out.


The list goes on. You just scale your cloud solution up or down to meet the demands of your organisation.


And of course these cloud solutions are absolutely ideal for remote and hybrid workers, helping you deliver a consistent, unified comms experience.


See productivity and collaboration climb

We’ve all been there – and worked there.


Organisations where legacy systems jostle with collaboration tools like Microsoft Teams to create an environment busy with poorly connected business apps.


Customer satisfaction suffers and your staff start suffering from business app fatigue, a real productivity killer.


Bring these together under a single cloud platform and watch team collaboration skyrocket, wherever your people may be. And adopting Teams Phone can save employees 1.6 hours a week – that’s nearly a day a month – switching between platforms and devices.4


Productivity gains aside, your bottom line will see the benefits of reduced travel too. And more streamlined comms.

Lift sales and revenue

With a faster, quicker more responsive cloud set up, you’ll have the luxury of launching new products and services fast. And exploring new markets more quickly and efficiently than ever.


Heightened customer experience and faster response times from your team can make a huge difference to customer satisfaction and retention.


In fact, 44% of businesses expect unified communications to help them deliver better customer outcomes.5


Teams Phone, for instance, has one well-integrated, simple-to-use interface that gives your people the power they need to work remotely. Your customers will likely be happier too since it’s easier for them to get in touch with you.

Quote 3

‘It is clear that (cloud) adoption closely correlates with business success’8

There’s little doubting there’s a strong case for shifting to the cloud.


The benefits are pretty compelling. And they’re being recognised by a growing number of organisations.


In fact, according to Gartner, over half of IT spending in the US being redirected to cloud systems by 2025.9


And by 2030, a whopping 75% plus of companies will be using the cloud for calling, meeting and messaging.10


Hardly surprising when you consider that move doesn’t just help organisations keep up with current trends, it helps future proof them against holes in the road ahead.

Want to discover the ROI of a move to the cloud for your organisation?

  1. Figures are derived from interviews with NHS employees & other prospective customers in October/November 2023. Whilst names and specific NHS trusts are anonymous, the role profiles included Chief Technology Officer, Head of Digital Service Delivery, Head of IT Infrastructure & Architecture, Technical Architect, and Head of Information & Business Intelligence. Figures are an average from the interview responses (where interviewees provided figures). Savings figures are indicative only and may vary based on context.
  2. Gart Medium
  3. Forrester : The Total Economic Impact™ Of Microsoft Teams Phone
  4. Forrester : The Total Economic Impact™ Of Microsoft Teams Phone
  5. Forrester : The Total Economic Impact™ Of Microsoft Teams Phone
  6. Forrester : The Total Economic Impact™ Of Microsoft Teams Phone
  7. Forrester : The Total Economic Impact™ Of Microsoft Teams Phone
  8. 8x8 : UCaaS Predictions Through 2030
  9. Gartner press release
  10. 8x8 : UCaaS Predictions Through 2030

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