Ultimate guide to device as a service(DaaS)
Introduction
In today's fast-paced world, technology is the backbone of every organisation. Keeping up with the latest devices while managing costs and maintaining security can be a juggling act for even the most experienced IT teams.
That's where device as a service (DaaS) comes in – a solution designed to make life easier by taking the hassle out of managing devices.
- What DaaS is and how it works
- The benefits of DaaS for organisations of all sizes
- The challenges DaaS solves
- Costs and finance plans
- Security aspects of DaaS
- Citrix and Microsoft solutions
- Choosing the right DaaS provider
- Implementation tips
- Alternatives to DaaS
- Why Virgin Media O₂ Business is the right partner for you
Introduction
In today's fast-paced world, technology is the backbone of every organisation. Keeping up with the latest devices while managing costs and maintaining security can be a juggling act for even the most experienced IT teams.
That's where device as a service (DaaS) comes in – a solution designed to make life easier by taking the hassle out of managing devices.
- What DaaS is and how it works
- The benefits of DaaS for organisations of all sizes
- The challenges DaaS solves
- Costs and finance plans
- Security aspects of DaaS
- Citrix and Microsoft solutions
- Choosing the right DaaS provider
- Implementation tips
- Alternatives to DaaS
- Why Virgin Media O₂ Business is the right partner for you
What is device as a service and how does it work?
Device as a service (DaaS) is a model where organisations lease devices such as laptops,
tablets and smartphones rather than buying them outright.
But DaaS goes beyond simple leasing. It bundles the hardware with a variety of services,
including software, management tools, support and even device lifecycle management.
Here’s how it works:
1. Choose your devices
Select from a range of devices that meet your organisation's needs – from high-performance laptops to mobile devices.
2. Customise your package
Tailor your DaaS plan to include software, security solutions and additional services that fit your requirements.
3. Pay a monthly fee
Instead of a hefty upfront investment, you spread the cost over time with a predictable monthly fee.
4. Manage and support
Devices are managed and supported throughout their lifecycle, from deployment and updates to repairs and replacements.
5. Refresh and recycle
At the end of the term, devices are either refreshed with new models or recycled, ensuring your organisation always has up-to-date technology.
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What are the benefits of device as a service?
DaaS offers a host of benefits tailored to different types of organisations, whether you're a
small business, a large enterprise or part of the public sector.
Cost control
Predictable monthly payments make budgeting easier and free up capital for other investments.
Scalability
As your business grows, you can easily scale up your devices without significant upfront costs.
Expert support
Gain access to IT expertise without the need for a large in-house team.
Lifecycle management
DaaS providers can handle the entire device lifecycle, from deployment to retirement, saving your IT team valuable time.
Employee productivity
Keep your workforce equipped with the latest technology, enhancing productivity and job satisfaction.
Security and compliance
Stay compliant with industry regulations and maintain high security standards with regular updates and monitoring.
Budget certainty
Aligns with public sector budgeting cycles, providing financial predictability.
Environmental responsibility
Providers often include eco-friendly disposal and recycling of old devices, helping meet sustainability targets.
Enhanced service delivery
Equip public servants with the tools they need to deliver services efficiently and effectively.
How much does device as a service cost?
DaaS pricing is typically structured around a monthly fee, which can vary depending on the type
of devices, the services included and the duration of the contract.
Finance plans
Finance plans are a key feature of DaaS, offering flexibility and predictability. Here’s what to consider:
Term length
Choose from short-term plans (12 months) to longer commitments (36-48 months), depending on your organisation’s needs.
Payment options
Fixed monthly payments help with budget planning and some providers offer options to buy devices at the end of the term.
Customisation
Tailor your plan to include only the services you need, ensuring you’re not paying for extras you won’t use.
End-of-term options
At the end of your term, you can upgrade to the latest devices, return the equipment, or negotiate a new plan that fits your evolving needs.
How secure is device as a service?
Security is a top priority for any organisation and DaaS is no exception.
Here’s how DaaS ensures your devices and data are protected:
Built-in security features
devices often come pre-loaded with security software and are configured according to your organisation’s policies.
Regular updates
Providers manage and deploy security updates and patches, ensuring your devices are always protected against the latest threats.
Data protection
End-of-life services include secure wiping or destruction of data on returned devices, safeguarding sensitive information.
Compliance
Providers help ensure that your devices meet regulatory requirements, whether it’s General Data Protection Regulation (GDPR) or industry-specific standards.
Centralised management
DaaS solutions often include tools for monitoring and managing devices remotely, allowing for quick response to any security issues.
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Popular device as a service solutions
When it comes to DaaS, Citrix and Microsoft are two leading providers
offering robust and comprehensive solutions.
DaaS
Virtual workspaces
Citrix DaaS enables secure remote work by providing virtual desktops and apps, accessible from any device.
Scalability
Easily scale your environment up or down as your workforce changes, with no need to worry about hardware limitations.
Security and compliance
Citrix is known for its strong security features, making it a trusted choice for organisations with strict compliance needs.
DaaS
Integrated ecosystem
Microsoft DaaS integrates seamlessly with other Microsoft products like Office 365, Azure and Teams, providing a unified experience.
Flexible management
Microsoft Endpoint Manager allows IT teams to manage devices across various platforms, all from a single interface.
Advanced security
Microsoft’s security offerings, such as Microsoft Defender, are baked into their DaaS solutions, offering robust protection against threats.
What to consider when choosing a device as a service provider
Choosing the right DaaS provider is crucial. Here are some key considerations:
Device range
Ensure the provider offers a variety of devices that meet your organisation’s needs, from high-performance laptops to mobile devices.
Customisation options
Look for a provider that allows you to tailor the DaaS package to include only the services you need.
Contract flexibility
Choose a provider that offer flexible contract terms, allowing you to scale up or down as your organisation changes.
Support services
Consider the level of support included in the package, such as helpdesk services, device maintenance and on-site support.
End-of-term options
Understand what happens at the end of the contract. Can you upgrade, purchase or return devices?
Sustainability
Look for providers who offer responsible recycling or refurbishment options, aligning with your organisation’s sustainability goals.
What to watch out for in device as a service providers
Not all DaaS providers are created equal. Here are some potential pitfalls to watch out for:
Hidden costs
Ensure that the monthly fee covers all the services you expect, with no hidden charges for things like software updates or repairs.
Limited device options
A narrow range of devices could limit your ability to choose the best tools for your team.
Inflexible contracts
Rigid contracts can be problematic if your organisation’s needs change during the term. Look for providers that offer flexibility.
Support limitations
Check the details of the support services. Limited support hours or slow response times can impact your organisation’s productivity.
Security concerns
Make sure the provider has strong security measures in place, especially if your organisation handles sensitive data.
Alternatives to device
as a service
While DaaS offers many benefits, it’s not the only option.
Here are some alternatives:
Traditional purchasing
Buy devices outright and manage them internally. This option gives you full control but requires a significant upfront investment and ongoing management.
Leasing without services
Lease devices without additional services. This can reduce upfront costs but leaves you responsible for management, support and security.
Bring your own device (BYOD)
Allow employees to use their personal devices for work. This can reduce costs but may introduce security and management challenges.
Virtual desktops
Provide employees with virtual desktops they can access from any device. This offers flexibility but may require significant infrastructure investment.
In a nutshell
Device as a service (DaaS) is a powerful solution for organisations looking to streamline device management, control costs and ensure their workforce has access to the latest technology.
Whether you’re a small business, a large enterprise, or part of the public sector, DaaS can help you meet your technology needs in a flexible and scalable way.
By understanding how DaaS works, the benefits it offers and the considerations when choosing a provider, you’re well-equipped to make an informed decision that aligns with your organisation’s goals.
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Why choose Virgin Media O2 Business?
Getting new phones and tablets for your teams is easy with our mobile Device as a Service solution: an all-in-one service with end-to-end in-life management.
You’ll get your choice of the latest devices ready to use right out of the box.
We enrol, configure and deliver your devices and even replace those lost or damaged within 24 hours. We’ll take care of everything, freeing up time for internal IT support.
As your trusted DaaS provider we provide a simple finance plan. We’ll help reduce your costs and spread them through the term of your contract.
No initial outlay, just one fixed monthly fee.
And with our reliable networks, you can be confident that your devices will always perform at their best.
Ready to explore how DaaS can benefit your organisation?
Small & medium business
(11 - 249 employees)
Call 0800 298 8848
