Join us today
 
 
 
 
 
 

Unified
recording

Access all your digital collaboration
and mobile recordings in a single,
easy to use portal

Want to find out more? Call 0800 064 3790

Fewer than 10 employees? Request a call back

What is Unified recording?

Unified Recording is a secure, scalable and hosted recording service that can help you meet regulatory requirements, reduce costs and improve business performance.

 

Record, review and audit calls and texts from your O2 mobile devices, SIP Trunking service and collaboration tools, whether that's Microsoft Teams, Zoom or Cisco Webex.

 

All from our highly secure portal where you can easily search for keywords, create alerts and analyse every call.

 
 
 
 
 
 

Benefits

5G

Support in meeting your compliance obligations

 
 
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Increase efficiency with transcriptions

 
 
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Reduce dispute resolution time

 
 
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Improve coaching, training and workflows

 
 
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Gain customer insights with sentiment analysis

 
 
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Support in meeting Health and Safety requirements

 
 
 
 
 
 

How can Unified recording help you?

“We need to stay compliant across all our communication channels.”

Bringing everything together in one place helps you audit and meet FCA, EBA & MiFID II regulatory requirements across multiple types of communication, from mobile to SIP Trunking to Microsoft Teams, Cisco Webex and Zoom. It even covers SMS messages.

 
 

“I want to better protect my customers and staff during disputes”

Vulnerable employees or those in high-risk and high-pressure environments need to know you’ve got them covered. If a customer dispute arises, Unified Recording allows you to record and audit every call or text so you can give them the reassurances they need and ensure they feel supported.

 
 

“Now more than ever, we need to find ways to reduce costs”

Unified Recording eliminates legacy call recording hardware and maintenance costs as well as the expense associated with time-consuming manual note taking. And because Unified Recording helps you meet compliance regulations, you can avoid unexpected fines.

 
 

“I want to find ways to save time and increase productivity”

Thanks to the secure portal and powerful AI, it’s quicker and easier to access recordings, set compliance alerts and find key or code words without spending hours searching.

 
 

“I want to be able to further improve business performance”

Easily gather information for your own reports to optimise your workflows, identify key customer challenges or comments and use call insights to make improvements to onboarding programmes and training.

 
 
 
 
 
 

Why choose Unified Recording from
Virgin Media O2 Business?

5G

Everything in one place

With Unified Recording you can access all your mobile and digital collaboration recordings, all in one place and bring together everything in one bill.

 
 
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Best of both worlds

Our combined fixed and mobile network expertise means our customers benefit from a unique understanding of the technology involved

 
 
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Cloud managed and hassle-free

We’ll cover all updates and upgrades so you don’t need to worry about management or maintenance yourself.

 
 
 
 
 
 

FAQs

How does Unified Recording help me meet compliance requirements?

Unified Recording Service has been designed specifically to you meet your commitments and requirements with regards recording interactions under MiFID II with their regulator, usually the FCA (Financial Conducts Authority) and/or the EBA (European Banking Authority).

How long with recordings be stored for?

Recordings will be stored for 90 days for SMB Light audio, up to seven years for FCA/EBA regulated customers and requirements. Unlimited audio recordings are included whilst in a contract.

Who will be able to access recordings?

Only your administrator or their designated users can access and review recordings through your own assigned secure portal.

Can I have Mobile Recording and Collaboration Recording for the same user at the same time?

Yes. You can have multiple recording points for any user.

What can I record with Unified Recording?

With Unified Recording you can record O2 mobile calls and SMS, Microsoft Teams, Cisco Webex and Zoom audio and video and even record from your SIP Trunking service.

 
 
 

Book your free consultation

Need help with your Virgin Media Business fixed line service?1
Contact the Virgin Media Business support team.

 

For sales queries please use the form below and our team will get in touch by email or phone. Already a customer? Just talk with your account manager.

  1. First name is required. Please enter valid first name. The name must contain at least 2 characters.
  2. Last name is required. Please enter valid last name. The name must contain at least 3 characters.
  3. Email address is required. Email address is invalid. Please enter a valid business email address.
  4. Mobile number is required. Phone number is invalid. Please enter a valid UK phone number.
  5. Company name is required.
  6. Job title is required.
 
 
 
 

After submitting this form, you will get to hear about all the great stuff we’re doing by email or phone as your details will be added to the Virgin Media O2 Business marketing database. If you would prefer for Virgin Media O2 Business not to keep in touch, please visit the Preference Centre.

 

For more information on how we look after your data, see both Virgin Media Business privacy policies and O2 Business privacy policies.

 

1. Key to note that for Fixed VMB contracted services customers should call ALL faults in via the 0800 number using the correct PIN or contact customer services through either the same number and PIN but the Customer service option or via the legacy form for any non sales / non fault related queries.